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This guy was only saved because he saved the screenshots.
This may seem like overkill, but whenever I’m dealing with customer service for a significant financial concern, I always take detailed notes: time, date, name, what was discussed, and screenshots when relevant.
Just a few years ago a large appliance company tried to dick me around on a faulty product that was several thousand dollars.
It took weeks of back and forth, but when I was able to make contact with a layer of management just outside and above their customer service channel with my very long and detailed log of their bullshit, they authorized a check the next day.
Awesome. Truly spectacular.
Generative AI is so energy intensive ($$$), that Google is requiring users subscribe to Gemini.
Google is entirely dependent on advertising sales. Ad revenue subsidizes literally everything else, from Android development to whichever 8-12 products and services they launch and subsequently cancel each year.
Now, Google wants to remove web results and just use generative AI instead of search as it’s default user interface.
So, like I said: Awesome.