I dropped my launch edition steam deck last night on carpet and while all the buttons still worked- something was rattling inside of it. After I opened it up I discovered a missing chunk of plastic from the R2 trigger, that piece presses against another to keep the button from over articulating. I suspect this trigger absorbed most of the impact, there was no other visible damage.

Of course I was upset that I broke it, but so very pleasantly surprised to find ifixit had the trigger in stock and reasonably priced. This availability made me love the deck even more, and really the fact valve made these parts available places the deck above any other competition in my mind.

This machine is built to last, I am so excited to get it fixed and get back to gaming.

  • dalekcaan@lemm.ee
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    8 months ago

    Gotta appreciate Valve continuing to be a master class in how a successful company should behave

    • tigeruppercut@lemmy.zip
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      8 months ago

      It should be theoretically in a company’s long term financial interest to keep customers at least reasonably happy, but the infinite growth mindset is such a cancer that you can see it tearing apart any number of old established brands these days (cough Boeing, eg).

      Looks like GabeN decided that going to sleep each night on piles of billions of dollars was enough and he didn’t need to supplement his pillows with the customers’ nickels and dimes as well. Feels like that shouldn’t be such a strange mindset, but apparently it’s rare enough to stand out.

  • beeng@discuss.tchncs.de
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    8 months ago

    Should see if somebody modelled something similar to print on 3D printer. Could make it glow in the dark, or wood infused filament.

    I like showing my repairs a bit, make them stand out slightly, makes me love my devices more knowing they’ve been repaired.

  • Lucidlethargy@sh.itjust.works
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    8 months ago

    Ifixit fucked me on a MacBook battery I bought. So do NOT trust their products. The guides are wonderful, though.

    The battery didn’t even last a single year, and they did not replace it.

    • Lucidlethargy@sh.itjust.works
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      8 months ago

      It’ll be a large markup on the cost. Ifixit is not a charity. They are not a company any of us should be celebrating when it comes to parts. I do appreciate the guides, though.

  • Matty_r@programming.dev
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    8 months ago

    And they still can’t manage to start selling it in Australia. Completely different things but still frustrating nevertheless.

  • Dariusmiles2123@sh.itjust.works
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    8 months ago

    I have never bought anything from Valve/Steam as I’m a PlayStation gamer, but their support for Linux and repair ability makes me think about a Steam Deck when my Surface Go is gonna be too old (but it’ll last for quite a while since Fedora isn’t as demanding as Windows).

    • irmoz@reddthat.com
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      8 months ago

      Such great but slightly annoying news. Dell have been notorious for making black boxes. Great that they’re improving, but never forget!

    • CaptDust@sh.itjust.worksOP
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      8 months ago

      That’s fantastic! It should probably be a legal mandate for companies to make their parts easily available, it would reduce e-waste significantly.

      • cerement@slrpnk.net
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        8 months ago

        they’re headed in that direction in EU (including requiring companies to plan for end-of-life/recyclability of their products) whereas American companies are fighting tooth-and-nail against right-to-repair laws (looking at you Apple) …

  • Xyloph@lemmy.ca
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    8 months ago

    I’m so glad they did this partnership as well, my first deck had a whiny fan (pretty bad), bought a new fan that was fairly easy to install and made it so much better to use the device! Ifixit tools are pretty good, too.

    • CaptDust@sh.itjust.worksOP
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      8 months ago

      Doh why didn’t I think to do the fan while I have it open! Mine is loud as hell… Well, there’s always next time when I do the SSD I guess.

      • oce 🐆@jlai.lu
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        8 months ago

        Yes, if you intend to buy some, let’s buy from the companies which have some values and respect their customers so they are successful and more companies may get inspired, instead of from the other ones. See also Patagonia and Fairphone for other rare examples.

    • Swedneck@discuss.tchncs.de
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      8 months ago

      as has been repeated into oblivion, it’s just a PC, so it’s perfectly usable for non-gaming stuff!

      If you want something more portable than a laptop and are alright with the slightly strange input method for a computer, there isn’t really anything better.