Corgana@startrek.website to Technology@beehaw.orgEnglish · 9 months agoAir Canada Has to Honor a Refund Policy Its Chatbot Made Upwww.wired.comexternal-linkmessage-square29fedilinkarrow-up11arrow-down10
arrow-up11arrow-down1external-linkAir Canada Has to Honor a Refund Policy Its Chatbot Made Upwww.wired.comCorgana@startrek.website to Technology@beehaw.orgEnglish · 9 months agomessage-square29fedilink
minus-squareconciselyverbose@kbin.sociallinkfedilinkarrow-up0·9 months agoThat shouldn’t work. They should still be unconditionally liable for anything the rep said in all scenarios, with the sole exception being obvious sabotage like “we’ll give you a billion dollars to sign up” that the customer knows can’t be real.
That shouldn’t work. They should still be unconditionally liable for anything the rep said in all scenarios, with the sole exception being obvious sabotage like “we’ll give you a billion dollars to sign up” that the customer knows can’t be real.