From my point of view HP printers are a bad investment.
@ChanchoManco I want one of those stickers for my car that says ‘bad investment on board’.
this makes me want to learn how to jailbreak hp printers and modify one to be able to accept ink from jerrycan via gardenhose or something.
Holy fuck it must be a slow news day. This is the third headline I’ve seen about this comment
Companies that act like their customers are an investment are the worst investment.
Companies that force people to use their supplies are “bad companies”
Make good products with competitive pricing and your customers will use your supplies. Easy.
@ChanchoManco seems fair. It’s just wasted customer money for HP.
They should make their stuff more competitive then
“We have seen that you can embed viruses into cartridges, through the cartridge go to the printer, from the printer go to the network, so it can create many more problems for customers.”
Seems like it’s a problem of their own making tbh…
No kidding. “We’ve allowed our cartridges to remotely execute code. It’s the user’s fault.”
And the only reason code is even in there is because of their DRM :P
Hey, we need a robust serial connection to our cartridges for checking ink levels. Nothing more basic would do. /s
Looks like we’re at an impasse; customers don’t want to make a bad investment by using HP either.
Nah, that’s a good agreement. Sociopathic CEO tells customers to fuck off, customers tell him to fuck off. They all fuck off in agreement. Customers are happy without HP, I wonder how HP will de without customers.
That said, it seems customers or even profits are not essential to running a public company these days, all you need is investors.
This CEO has defended HP’s actions by stating the need to protect intellectual property and highlighting potential issues and security risks associated with non-HP cartridges.
Go fucking jump in a pit of lava, Lores.
They keep hiring CEOs like this. Fiorina was no better. The board clearly wants the company to function this way.
And they’re investing in the customers in what sense? It’s the customers who make the investment in their products and get their dignity challenged in return.
I have a need for a printer and HP is solidly in the don’t-touch list. Companies that treat their customers so indignantly as HP should simply be raided and closed for good. Or perhaps, HP should realize that morons like this scumbag are a bad investment as a CEO.
I’m sure internally they have an internal dollar figure on cost per customer acquired. Such things as marketing, discounts, product availability and different stores, targeted marketing campaigns, B2B sales reps, I.e.identifying corporate customers before they are entrenched with another vendor and actioning on them first.
So in that mental model, each customer acquired has a cost, and the behavior of that customer has a benefit, I suppose what the HP representative is trying to say is the sale on the printer by itself is insufficient to justify the effort and cost of acquiring a customer. They want recurring revenue. Which everybody does
Yeah, it’s the “loss leader” strategy. Some HP printers are very cheap, sometimes cheaper than the cartridge you need to put in it. They’re doing it ridiculously aggressively.
I wonder whether they’d sell more if they put the prices up but promised no further charges or restrictions? It would give them a unique market position as a seller of premium trustworthy products. Brother is the closest to that at the moment, though their printers aren’t even more expensive. HP is certainly to be avoided.
If you cared about price per sheet and you print a lot, then you’d have a better printer than an ink jet.
HP pulls this shit because that business model works for people who need to print a little.
Ink jet cartridges dry up when they’re not used often enough though, which screws people who don’t print much as well. HP just screws everyone equally.
I had a printer from HP but rarely had to print anything. It happened way too often, that I had to buy a new cartridge, because the old one dried up. Soo annoying… Now I have a laser printer from brother and it’s much better! No more drying up! I guess this is more about technology than it is brand, but it somehow was fitting here😄
HP shouldn’t market their product themselves, this only leads to dependence on off-topic business models such as subscriptions. HP is a producer (AFAIK), not a print shop.
Clearly not buying HP was a very good investment for me :)
Hps one of only two companies that will never get a penny from me again. I had an HP desktop that the power supply died on at the beginning of Covid only then did I realise it was propriety and they didn’t even have it in stock.
Kept checking for about a year and couldn’t get a replacement when every other computer I’ve ever owned I could have bought a power supply the same damn day.
For the record the other company is Sony who just decided to delete my account with a lot of paid games because I hadn’t logged in for about 6 months.
I’ve been a customer for decades, including large format, and my newish HP is waiting to be recycled. It’s print quality wasn’t great, and the HP ink I bought that worked well for months stopped working due to what must be a chip error. Who has time for that nonsense? I won’t even sell it, I don’t want to push the misery on someone else.
Yeah I’m not buying HP again. I had brother before and it was flawless. Now I went for HP because they had good reviews. Probably payed for those since the printer sucks ass.
