- Google Cloud accidentally deleted UniSuper’s account and backups, causing a major data loss and downtime for the company.
- UniSuper was able to recover data from backups with a different provider after the incident.
- The incident highlighted the importance of having safeguards in place for cloud service providers to prevent such catastrophic events from occurring.
It’s weird that backups got deleted immediately. I would imagine they get marked for deletion but really deleted something like a month later to prevent this kind of issue.
That’s when accounts are closed or payments missed, I think in this case they just deleted the sub itself which just bypassed everything for instant deletion.
I don’t see why it matters that it was a subscription. Anything which deletes data should be a soft delete.
Sometimes it has to be a hard delete to comply with a user’s request to remove data.